How to diagnose my WIFI (strength, 2.4 Ghz) ?
What is the expected WIFI configuration required by your IONNYK frame
- Frequency : only emitting on the 2.4 Ghz (not using the same WIFI for both 2.4 and 5.0 Ghz)
- Security : only wpa2 is supported. It means those ones aren’t : wep, wpa, wpae (entreprise)
- Quality : a sufficient signal strength/quality to ensure reliable data exchange
Inspect the signal quality and signal correct frequency (2.4Ghz band)
- A] Android
- B] Iphones iOS 13+
- C] From a PC or a MAC
A] Android
- From Notification Panel press and hold the WiFi icon until you enter WiFi settings screen.
- Please take note if there are multiple options with your WiFi’s name, ex. :
- “home_wifi” and “home_wifi_5G”
- “home_wifi” and “home_wifi 5.0”
- “home_wifi” and “home_wifi5”
- “home_wifi 2G” and “home_wifi”
- Select the network properties (tap the gear icon or menu icon)
4.Depending on the Android version check:
- Read the “Frequency” setting – shows as 2.4 or 5GHz.
- Read the “Network speed” setting – if speed is over 400 Mbps then you are using 5GHz network.
- Take a screenshot and sent it to us : How to take a screenshot on Android
Source: web
B] iOS iOS13+
- Download and allow the configuration profile from our server: Click here to download
- One downloaded, you’ll need to activate the profile:
Open up Settings and right under your iCloud information you’ll see a Profile Downloaded section that normally isn’t there.
- Go through all the steps to accept and install the profile (Install in the top right corner)
- Get a diagnostic by opening up Settings>Wi-Fi.
- Please take note if there are multiple options with your WiFi’s name, ex. :
- “home_wifi” and “home_wifi_5G”
- “home_wifi” and “home_wifi 5.0”
- “home_wifi” and “home_wifi5”
- “home_wifi 2G” and “home_wifi”
- Tap on the (i) button to eventually get a report. Most important ones are “Channel” and “Signal strength”
- Take a screenshot and sent it to us : How to take a screenshot on iOS
Source: web